(three year back) I found the process very simple and my gross sales rep Robert was extremely helpful and also the installers labored quickly & economical and sofar there are actually no issues with any.... two months ago Daniel was very valuable for me to understand the solar variables. https://totalsolar.com.au/wp-content/uploads/2024/10/SeraphimWarranty_DualGlass-2023V2.0-AU.pdf